Shipping Policy

Last Updated: March 16, 2025

Welcome to The Charm Cart! We value your trust and strive to provide a seamless shopping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Locations

We currently ship across India, covering most pin codes. However, there may be certain remote areas where delivery services are unavailable.

2. Order Processing Time

  • Orders are processed within 2-5 business days after successful payment confirmation.

  • Order processing may take longer during peak seasons, sales, or unforeseen circumstances.

  • Once your order is processed, you will receive a tracking number via email or SMS.

3. Estimated Delivery Time

  • Metro Cities: 5-10 business days

  • Non-Metro Cities & Rural Areas: 7-15 business days

  • Delivery times are estimates and may be affected by external factors such as courier delays, weather conditions, or government regulations.

4. Shipping Charges

  • Shipping charges vary based on product weight, delivery location, and vendor policies.

  • Some products may qualify for free shipping, which will be mentioned on the product page.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email/SMS.

  • You can track your order through our website or the respective courier partner’s website.

6. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery time, please contact our support team at charmcartmails@gmail.com.

  • If your package is lost in transit, we will initiate an investigation and may offer a refund or replacement, depending on the situation.

7. Address & Contact Details

  • Ensure that you provide accurate shipping details, including your phone number, for smooth delivery.

  • We are not responsible for undelivered orders due to incorrect or incomplete addresses.

8. Shipping Partners

We work with multiple logistics partners to ensure safe and timely delivery, including but not limited to Blue Dart, Delhivery, Ekart, and DTDC.

9. Returns & Refunds

  • In case of wrong, damaged, or defective products, you may be eligible for a return or refund. Please refer to our Return & Refund Policy for more details.

10. Contact Us

For any queries related to shipping, feel free to reach out to us atv charmcartmails@gmail.com or 7011044323.